PRIVACY POLICY
My HGV
Company Number: 14071220
Registered Office: 167-169 Great Portland Street, London, W1W 5PF
Email: training@uk-hgv.co.uk
Effective Date: 10/01/2025
1. Overview
My HGV is committed to protecting your privacy and handling your personal data transparently and lawfully in accordance with the UK General Data Protection Regulation (UK GDPR).
2. What Data We Collect
We may collect and process the following personal information:
– Full name
– Contact details (email, phone number)
– Address and postcode
– Enquiry and training preferences
– Website usage data (via cookies and analytics tools)
We collect data when you:
– Submit a form or request a quote
– Communicate via phone, email, or our website
– Visit or interact with our website or advertising
3. How We Use Your Data
We use your personal data to:
– Respond to your enquiries and provide training quotes
– Deliver and manage HGV training services
– Track customer communication and bookings
– Improve website experience and marketing effectiveness
– Send service-related follow-ups (with consent)
4. Third-Party Data Processors
- a) Zapier
We use Zapier to securely automate the transfer of data between forms on our website and other platforms (like Salesforce).
– Acts as a data processor under GDPR
– Transfers are encrypted and follow secure protocols - b) Salesforce
We use Salesforce as our CRM to store enquiry and customer data.
– Used to manage bookings, client communication, and service delivery
– Compliant with GDPR and internationally recognized security standards (e.g., ISO 27001)
5. Cookies and Tracking Technologies
We use cookies and similar tools to understand how visitors use our website. These may include:
– Google Analytics: to track website performance and usage
– Facebook Pixel (if enabled): to measure ad effectiveness
– A cookie banner allows you to consent or decline non-essential cookies.
You can change cookie preferences anytime via [Cookie Settings].
6. Lawful Basis for Processing
We process personal data on the following legal bases:
– Consent – for analytics and marketing cookies
– Contractual necessity – to provide the services you’ve requested
– Legitimate interests – to manage enquiries and improve service delivery
7. Data Retention
We retain data only as long as necessary:
– Enquiry records: up to 12 months
– Client records: up to 6 years (to meet legal or accounting requirements)
– Analytics data: anonymised and retained per Google Analytics’ default (26 months)
8. Your Rights
Under UK GDPR, you have the right to:
– Access your data
– Request correction or deletion
– Withdraw consent at any time
– Object to certain types of processing
– File a complaint with the Information Commissioner’s Office (ICO)
To make a request, email: training@uk-hgv.co.uk
9. Data Security
My HGV takes appropriate steps to protect your personal data through:
– Secure SSL encryption
– Controlled user access in platforms like Salesforce
– Encrypted automation via Zapier
10. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website. Significant changes will be communicated via email or site notice.